Terms & Conditions
Your use of this Website (the “Site”) constitutes Acceptance of the following conditions of use:
(The terms “We” and “Us” refer to Little Linguist Ltd. The terms “You” and “Your” refer to the customer and/or Website user.)
All images and material displayed on this Site (the “Material”) are the copyright of Little Linguist Ltd.
No Material may be downloaded, uploaded, copied, reproduced, sold, republished, posted, distributed, transmitted and/or otherwise dealt in or with, without the prior written permission of Little Linguist Ltd. This term does not apply to customers wishing to make limited use of such Material for personal, non-commercial, home use for the purpose of personal reference. In such instances, Material may be downloaded onto any single computer or printed on hard copy, provided that all copyright and other similar notices remain intact and are adhered to.
Under no circumstances will Little Linguist Ltd. accept liability for any damages arising through, or in connection with, the use of this Site or any given information, content, products or other Materials within.
We cannot guarantee that this Site will function without error or interruption at any time, nor can We be sure that the Site is free from viruses or related defects.
We aim to provide accurate and detailed descriptions of all products on this Site, however please be aware that images and descriptions given on this Site should only be used as a guide. Occaisionally an alternative edition of a product may be supplied and this may have differences including, but not limited to, alternative packaging or binding. Colours portrayed in images may vary due to photographic misrepresentations arising from varying lighting conditions.
You can assume that any product having a price of £0.00 is currently being added to the catalogue and is unavailable for purchase until a price is displayed unless clearly indicated that this is a promotional item.
Some of our products are produced for the USA market and so use American-English, and Latin-American Spanish. Please contact Us before making a purchase if this would affect Your decision to purchase a product.
We reserve the right to change product descriptions at any time without notice.
The total cost of Your order will be stipulated at the time You make payment and Your order is confirmed. We reserve the right to make changes to Our prices at any time without notice. You are responsible for checking the cost of Your order before making payment. All prices are shown inclusive of VAT (where applicable). International customers (including those in the EU) will be responsible for any applicable import taxes and duties payable on receipt of the parcel in Their country.
Delivery of Goods
We aim to deliver Your order within 5-7 working days following dispatch (domestic orders only), however this is not guaranteed. International customers should check our international information in the "Delivery Information" pages for an idea of timescale. We will endeavour to dispatch orders of in-stock products within 2 working days of receipt of the order. Orders may take longer because some items are not normally held in stock and have to be ordered from overseas - this will be made clear at the time of placing your order but we will not be responsible if an item that is marked as "in stock" is subsequently found to be out of stock. Please always allow 30 days for delivery. Some special order items may take longer than this, but their lead-time will be clearly indicated before You proceed with Your order.
Regrettably, in some instances the items that You have ordered may have become unavailable and We reserve the right to cancel Your order. You will always be contacted in such circumstances and given a full refund or offered an alternative product.
Packages are may be sent with the postal service or a courier, and sometimes may require a signature on receipt. You shall become wholly responsible for the goods once they have been accepted.
As packages may be too large to go through your letterbox and / or require a signature, you should ensure that you do not order at times when you are not around to receive the order. This includes periods of holidays.
If You are out, the postal worker should normally leave a card to inform You that they tried to deliver Your parcel. Should You fail to collect an item that is being held for You at Your local Royal Mail depot, it will normally be returned to Us. Should You wish for us to resend the parcel, additional postage costs may be charged for this. If this is the case, You shall be informed of the exact cost which You must agree to pay before any charges are made and the parcel is re-sent. If You do not wish to pay to have Your order resent, You will be eligable for a refund of the goods (if within 14 days of first dispatch) or a credit note to the value of Your order, excluding P&P costs. If a charge is made to Us for the return carriage of Your order due to You supplying an incomplete address or failing to arrange collection of Your order, this charge will be deducted from Your refund.
Lost / delayed items
You are wholy responsible for ensuring that You supply Us with a correct delivery address, including full postal code where necessary. Failure to do so may result in delay or non-delivery of your item(s), for which We will have no responsibility.
Should Your order become lost / delayed in the post, We shall hold no responsibility. We always obtain proof of posting and will endeavour to claim from Royal Mail compensation to reimburse You for the value of the missing goods or to replace Your order. Please be aware that Royal Mail will not declare items as lost until 15 working days have passed and We cannot act until this time has passed.
You must contact us at Your earliest opportunity if You suspect that Your order is lost and no later than 15 days from the date of dispatch of Your order. We regret that we cannot investigate loss of Your order more than 1 month after dispatch.
We will not be liable for delays arising from Forces Majeures or any other unforeseen circumstances including industrial action.
Items left in a safe place
When ordering, You may leave a comment asking us to leave Your order in a safe place (as designated by Yourself) if You are out at the time of delivery (examples include, but are not limited to a porch, shed, with a neighbour etc.). If you ask us to supply this information to the company delivering Your order, We shall not be held responsible for any items that go missing. You will not be able to make a claim for loss should Your order go astray. Sometimes, the delivery workers may decide that they are not willing to leave post unattended and We will not be held responsible for any inconvenience incurred by you having to reschedule delivery or collect Your order from the delivery depot.
Any taxes / duties levied on goods imported into overseas destinations (including to EU countries) will need to be paid by the receiver of the goods. Please check with Your local authorities to confirm what charges would be. Should You refuse delivery of an order that you have made to be delivered to an overseas destination, please be advised that return charges will be incurred, at least equivalent to the outgoing shipping fee paid and, in some cases, more. You will be responsible for these charges.
All returns must be authorised by contacting us first . Failure to gain authorisation may prevent us from correctly processing your refund / exchange.
Returning Faulty / Damaged Products
To return a faulty item, customers should contact our customer services department immediately (but in any case no later than 48 hours following receipt) to gain authorisation.
An advisor will contact customers with full details on how to return Their item(s) to Us.
Your postage costs will be reimbursed by Us or a pre-paid returns label will be supplied. Faulty items will be replaced with the same title or a refund back to the credit card if the title is no longer available.
Please note that Our returns policy with respect to faulty goods is only valid if goods are received by us within 14 days from receipt of goods. All returned goods will be inspected by Us and should we find there to be no problem with them, they shall be returned to You and an additional charge made to your card to cover postage costs.
Returning Unwanted Products
Customers may return most unopened items (please see below for exclusions) within 14 days of receipt it for a full refund (excluding P&P), providing it is returned as sold, unused and with any sealed packaging intact. You must contact Us to request a return and ensure that all item(s) are received by us within 14 days of receipt.
Under the EU Consumer Rights Directive 2011/83/E you have the right to cancel your contract with Little Linguist Ltd within 14 days without giving any reason for your cancellation. This request must be made in writing.
We will refund credit/debit cards once we have received and processed the item (please allow up to 14 days).
We regret that we cannot accept returns of media such as CDs, DVDs, computer software or similar, unless faulty. In addition, some photocopiable resources and schemes of work may not be returned if unsuitable. Any items that have been made for you such as our personalised welcome poster, cannot be returned. If an item is a non-stock item (shown as 'special-order'), these items are not held in stock and will be specially ordered for you on request when you place your order. Therefore, these items cannot be cancelled or returned (if faulty, we will of course replace). If you are a school or a business ordering titles in bulk (more than 5 copies of the same item), this is also deemed as a special order and those items will be non-returnable. If you are unsure as to whether the product will suit your requirements, please contact us for advice or order a single copy in the first instance.
Please note that we can only refund delivery costs if the return is a result of our error, otherwise You are responsible for the return postage costs. You are also responsible for ensuring that the item is returned to us safely and undamaged. We recommend that you receive proof of posting from the Post Office (available free of charge), or use a tracked and insured service for more valuable items, as we cannot be held responsible for non-delivery of returned goods.
If You’re returning goods from outside the UK, You will need to indicate that Your parcel is a ‘Return’ to the UK, and not an import. If Your documentation is completed incorrectly and duty is subsequently charged to Little Linguist, the sum will be deducted from Your final refund or, if the customs charges exceed the original order value, We will refuse the delivery.
If returned products are received by Us in an unsatisfactory condition, they shall be returned to you and a charge made to cover additional postage costs, or we may offer a partial refund as We will have to sell those products as used.
International Returns: It is essential that you make a note on the packet's customs note that the product contained within is an item you are returning to the UK. Failure to do so will mean that we may have to pay customs duty and this will be deducted from your refund, regardless of whether or not the item was faulty.
All returns must be authorised by contacting us first . Failure to gain authorisation may prevent us from correctly processing your refund / exchange.
UK Schools and approved local authority establishments may place their orders online and request to be invoiced. An invoice will be sent with your delivery and MUST be paid in full within 30 days of receipt of all goods. Failure to pay on time may result in interest charges and legal action. Teachers / other staff members that order on behalf of their school / establishment are responsible for ensuring that they have authorisation from their school to order on their behalf and they are responsible for forwarding the invoice to the correct person or office to ensure timely payment. Should the school / establishment refuse to pay for an order placed online by a named member of staff, then that staff member will be personally liable for making payment.
Free Delivery Promotion
Unless otherwise indicated, free delivery only applies to UK mainland orders and is subject to a minimum spend of £50 in a single transaction. Should you qualify for free delivery and then later return goods so that your revised order value is below the minimum qualifying spend, a charge will be made for outward delivery based on the standard non-promotional rate. This will be made clear when authorising your return.
If You have been issued with a coupon code, please note that discount can only be given if You enter the code correctly when requested to do so during the checkout process. We regret that discounts cannot be given in retrospect so please check your order before proceeding to pay. The discount is automatically deducted from the total cost of Your order, will only apply to items included in the promotion and does not include P&P. The exact value of Your discount will be displayed in Your "basket". Unless stated otherwise, coupon codes can only be used once per person per promotion and cannot be combined with other promotions.
We welcome Your views on the Products We sell and encourage You to submit Reviews to Us. Any Review that is submitted to Us is done so on the understanding that such Material becomes the property of Little Linguist Ltd and We reserve the right to decide whether or not to display and/or edit any submitted Reviews. No Royalties can be given in respect of such Reviews. In submitting Reviews You are agreeing to these terms and conditions.
Competition Terms and Conditions
- Entry is open to residents of the UK except employees (and their families) of Little Linguist Ltd, the suppliers of the prizes and any other companies associated with the competitions.
- The entrant(s) must be aged 18 or over.
- Proof of identity and age may be required.
- All entries must be made directly by the person entering the competition.
- No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.
- The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.
- The winner(s) is(are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel documents, passports and visas. Prizes are subject to availability and the prize suppliers' terms and conditions.
- The promoters reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition.
- In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.
- The winner(s) agree(s) to the use of their name and county of residence being publicised on the Little Linguist website, and any related social media account. The winner(s) must be willing to co-operate with any other reasonable requests by Little Linguist Ltd relating to any post-winning publicity.
- Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated.
- The closing date given is in standard UK time; whether GMT or BST.
- Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random.
- Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize
- Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision. Competitions may be modified or withdrawn at any time.
- The provider of the prize is as specified online.
- The Promoter is Little Linguist Ltd, Office 6 HQ Business Centre, 237 Union Street, Plymouth, PL1 3HQ
- A list of winners will be published online within 14 days of the closing date of the completion and will also be made available by writing into the promotor no earlier than six weeks (unless otherwise stated) after the close of the competition. Only the surname and county of the winners will be disclosed.