UK Delivery Information

Due to the current lockdown in England, we are operating at reduced capacity and it may take us slightly longer than normal to despatch your order.

UK Delivery Options 
Order Value UK Economy Delivery Cost
(All areas)
UK 1st Class Delivery Cost
(All areas)
UK Express Delivery Cost
(Available in mainland locations only)
£0 - £49.99 £2.99 £4.99 £6.99
£50 & above FREE

UK Economy Delivery orders are usually despatched within 2 working days, or once everything in your order is in stock. During busy periods (particularly at the start and end of school terms), it may take a little longer. Your order will be sent via Royal Mail 48, although if your order is particularly valuable or heavy, it may be delivered by courier (DHL) instead. Economy Delivery orders are normally delivered within 4 - 7 working days* from the date of despatch.

Due to coronavirus and the effect that this has had on delivery services, please note that it may take longer than usual for Royal Mail to deliver your order.


UK 1st Class Delivery orders will be despatched within 2 working days. Your order will be sent via Royal Mail 24, although if your order is particularly valuable or heavy, it may be delivered by courier (DHL) instead. 1st Class Delivery orders are normally delivered within 1 - 3 working days* from the date of despatch.
Please note that 1st Class Delivery is only available to select if all the items in your order are in stock.

Due to coronavirus and the effect that this has had on delivery services, please note that it may take longer than usual for Royal Mail to deliver your order.


UK Express Delivery orders will be despatched within 2 working days and sent by DHL using a next working day service (Mon - Fri), although please be aware that due to the current situation, we're asking you to allow 2 working days for this to arrive. This is a trackable, signed-for service, although you have the option to request to leave your parcel in a safe place (at your own risk) if you prefer. Your order will be scheduled for delivery on the next working day following despatch (deliveries will not be made on weekends & bank holidays). DHL will update you with a 2-hour delivery slot on the day of your delivery, sent by email or text (if you provide a mobile telephone number).
Regrettably, this service is only available for Mainland UK destinations (ex. islands throughout UK, NI and Scottish Highlands).
Please note that Express Delivery is only available to select if all the items in your order are in stock.


Local Collect is a FREE service offered for our local customers. Order online, and collect from our office in Cornwood, Devon between 9:30am and 3:30pm on Monday - Friday. We will notify you when your order is ready to collect.
Please be aware that during school holidays, we do not open our warehouse every day and recommend that you call or email to check when you'd be able to collect your order.


* Although nearly all parcels are delivered in this time-frame, Royal Mail ask us to allow 15 working days for them to deliver mail and we cannot accept claims for non-delivery until this time has passed.

European Delivery

As a result of the Brexit transition period ending, we will temporarily be withdrawing the option to have your order delivered to a destination within the EU. We hope to reinstate this as soon as possible.

We currently offer delivery to many European destinations. If your country is not listed, please contact us to see if we can help.

Delivery charges to overseas destinations are calculated according to the weight of your order and are priced as follows:

EUROPE -   The Republic of Ireland
Delivery charges start at £6.59 up to a maximum of £13.99 per order.
There is no maximum weight limit for orders to these countries and if you have ordered in-stock items, delivery is normally within 2 - 10 working days**.
 
EUROPE -  Austria,  Belgium,    Germany,   Luxembourg &    The Netherlands
Delivery charges start at £6.59 up to a maximum of £11.99 per order.
There is no maximum weight limit for orders to these countries and if you have ordered in-stock items, delivery is normally within 2 - 10 working days**.
 
EUROPE -   Czech Repub,  France,   Hungary,   Italy,   Monaco,   Slovakia,   Slovenia   Spain
Delivery charges start at £6.59 up to a maximum of £15.99 per order.
There is no maximum weight limit for orders to these countries and if you have ordered in-stock items, delivery is normally within 2 - 10 working days**.
 
EUROPE -   Denmark,   Finland,  Lichtenstein Poland,   Portugal  &    Sweden

Delivery charges start at £6.59 up to a maximum of £19.99 per order.
There is no maximum weight limit for orders to these countries and if you have ordered in-stock items, delivery is normally within 3 - 15 working days**.

 
EUROPE - All other countries
Delivery charges start at start at £6.59*.
 If you have ordered in-stock items, delivery is normally within 5 - 15 working days**.
 
Parcels over 2kg cannot be sent using the postal service and courier delivery is expensive.
If you wish to order several items, you may find it cheaper to place 2 or more smaller orders.
** Although nearly all parcels are delivered in this time-frame, Royal Mail ask us to allow 35 days for them to deliver Airmail within Europe, and we cannot accept claims for non-delivery until this time has passed.

Worldwide Delivery

As a result of the Brexit transition period ending, we are currently unable to ship to some international destinations.
With effect from 29th January, we will resume international shipments to Canada, the USA, Hong Kong, Singapore, Australia and New Zealand.

We also offer delivery to many world-wide destinations. If your country is not listed, please contact us to see if we can help.

Delivery charges to overseas destinations are calculated according to the weight of your order and are priced as follows:

WORLDWIDE - Canada & United States of America
Delivery charges start at £4.50 and delivery is normally within 5 - 14 working days**.
There is a maximum weight limit of 40kg for orders to these countries.

 

WORLDWIDE - Bahrain, Qatar, Saudi Arabia & United Arab Emirates
Delivery charges start at £4.50 and delivery is normally within 7 - 14 working days**.
There is a maximum weight limit of 40kg for orders to these countries.

 

WORLDWIDE - Australia, Hong Kong, Japan, New Zealand & Singapore
Delivery charges start at £4.50 and delivery is normally within 7 - 14 working days**.
There is a maximum weight limit of 40kg for orders to these countries.

 

WORLDWIDE - All other countries
Delivery charges start at £4.50 and delivery is normally within 10 - 28 working days**.
There is a maximum weight limit of 40kg for orders to these countries. As orders over 2kg are too heavy to use the normal post and courier costs can be very high, if you wish to order several items, you might find it cheaper to place 2 or more smaller orders.

 

WORLDWIDE - Economy
This is a cheaper delivery option available for customers in selected countries; your order will be sent by surface mail (ship and / or road). Delivery charges start at £3.20 and delivery can take up to 8 weeks***.
There is a maximum weight limit of 2kg for orders using the economy shipping option.
If you wish to order several items using Economy shipping, you may need to place 2 or more smaller orders.
 ** Although nearly all parcels are delivered in this time-frame, Royal Mail ask us to allow 25 working days for them to deliver Airmail to non-European destinations, and we cannot accept claims for non-delivery until this time has passed.

** Although nearly all parcels are delivered in this time-frame, Royal Mail ask us to allow 56 working days for them to deliver Surface Mail (Economy) items, and we cannot accept claims for non-delivery until this time has passed.


RecycleCaring for the Environment

 It is our policy to help to protect the environment by recycling packaging whenever possible. Often, we will ship orders using reused packaging. We are sure that most of our customers will be happy to support this initiative but if you'd rather your order was sent to you in brand-new packaging, please make a note of this in the "comments" box when placing your order.

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