COVID-19 Response

By now we are all aware of the severity of Coronavirus worldwide so I wanted to let you know what Little Linguist is doing during this time.

For now, we remain open for business and deliveries are operating as usual*. We will do our best to keep trading for as long as it is possible, whilst making sure our staff stay safe.

Temporarily, we've made the decision to no longer allow sales of out-of-stock items on our website, where the products are supplied to us from outside the UK (mainly France, Germany, Italy, Poland and Spain). This is due to longer than usual fulfilment times attributed to Coronavirus-related restrictions in these countries; we simply can't predict how regularly we will receive shipments from these suppliers at this time. For goods supplied to us from suppliers within the UK, you can order as normal; stock levels are always shown on our website and if an item is out of stock, there will be an indication of when we are expecting new stock.
  
Our Customer Care Team are happy to answer any queries you may have, so feel free to contact them via email or telephone. We have reduced our office hours to facilitate social distancing, and also for staff to care for their children who are not in school at this time. We will always return your 'phone call, so please leave a message if we cannot answer when you call. Alternatively, we will be monitoring emails between the hours of 8am and 8pm and will respond ASAP.
 
In the meantime, thank you for being a loyal Little Linguist customer and for your continued support during these difficult times.
 
Best wishes from
All of us at Little Linguist

*Where our Express Delivery service is used, our delivery partner has advised that we should now allow 2 working days for delivery. In nearly all cases, a next day delivery is achieved, but they are under extreme pressure due to increased deliveries of essential goods, together with higher than usual levels of staff absence.

 

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