Managing Your Order
Help with your order
If you have a problem or question relating to an order you have placed already, or would like to know information about how to order with us, please select from one of the following options for help and advice. If you cannot find the information you are looking for, please contact us .
Information about how to place an order: If you have questions about an existing order:
How do I add to my basket? 1) Search for the item you require using our search bar, or by browsing through the category menus. 2) Once you have found a product that you'd like to buy, click "add to basket" to place the item in your basket. If you wish to buy more than one of the same product, you may change the quantity in the box above before clicking the "add to basket" button. 3) You may now continue shopping by clicking the "continue shopping" button, or press the "checkout" button to proceed to the checkout where you can complete your order. How do I amend my basket? 1) Click the "view basket" icon at the top of the page. 2) You will be able to see all of the items currently in your basket. 3) If you would like to remove an item from your basket, click the "bin / trash can" icon next to the line you wish to remove. You can change the quantity of an item in your basket by changing the value required in the "qty" column and then clicking the "update" button at the bottom of the basket. What methods of payment do you accept? For online orders, we accept most major credit and debit cards including Switch / Maestro, Solo, Visa, Visa Electron, Delta / Visa Debit and Mastercard. If you are unable to make payment with a credit or debit card, we can also accept cheque payments (UK £sterling only) for orders made over the telephone. Customers wishing to order offline may pay with either a cheque / postal order or with a credit / debit card over the telephone. Please contact our Customer Services Team. Schools wishing to be invoiced for their orders should visit our Schools Information Page for more information. How do I know that my details are secure? Please click here to read our security information and privacy policy. Can I order over the telephone? Yes, please telphone us on 0845 680 0102, or use our contact us page to request for someone to call you back.
How can I order on behalf of my school? Please click here to read our Schools Information Page. How do I cancel my order? Please contact us as soon as possible - don't forget to include your order number!
How can I check the status of my order? Please log in to your account where you will be able to view the status of recent orders. Clicking on the order number will allow you to view your order in more detail. Why hasn't my order been dispatched? Orders are usually only dispatched when the entire order can be fulfilled in one consignment. If you have ordered an out-of-stock item as part of your order, your order will only be sent once everything is in stock. Occasionally, stock can become unavailable at short notice and we may need to delay sending your order. If this happens, we will attempt to contact you to inform you of the reason for the delay. If you have chosen to pay by cheque, please note that we will not dispatch your order for approximately 5 - 7 days following receipt of your payment.
If you are still concerned about why your order has not been dispatched, please contact us . My order has been dispatched but I haven't received it UK Standard Delivery usually takes 3 - 5 working days (from the date of dispatch) but Royal Mail require us to wait 15 days before we are able to trace lost items. Please wait 15 days before contacting us about lost / delayed parcels as we are unable to help you until this time has passed. UK Priority Delivery is fully trackable and should be delivered within 1 working day of the date of dispatch. We will be able to help you immediately if you have not received your parcel as expected. International parcels are normally delivered within 2 - 3 weeks of the date of dispatch but we are unable to enquire about missing / delayed items until 25 working days have passed. If it is possible that you could have missed the postman, please check with your local delivery office that they are not holding your package there. If you still have concerns about the whereabouts of your order, please contact us . My order has missing items It is possible that your order has been split to provide you with the fastest possible service. You may log in to your account to check which items should have been dispatched to you.
If you believe that you haven't received items that should have been dispatched to you, please contact us . My order contains faulty / damaged items To find out how to return and item and request a returns authorisation, please click here . I would like to return an item that wasn't suitable
To read our returns policy and request a returns authorisation, please click here .  | Featured Products | | |
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