If you have a problem or question relating to managing your account, please select one of the following to help us answer your query. If you cannot find the information that you are looking for, please contact us .
I've shopped with you before but can't log in to my account
Our website was upgraded in September 2006 to a new and much-improved facility. Unfortunately, we weren't able to transfer customer and order data from our "old" site and so you will need to re-register. This will take just a few moments of your time and we appreciate your patience.
If you became a customer since September 2006 and are having trouble logging in, you may be trying to log in with the wrong email address and / or password. Please read the "I've forgotten my password" advice below. If you are still having problems, please contact us for assistance.
I've forgotten my password
Please click here and complete the form to have your password sent to you.
How can I change my address / personal details?
Please log in to your account and click on the "personal information" link. Enter your new details and click the "submit changes" button at the bottom of the form.
How can I choose a different delivery address (e.g work address / mother-in-law's house)
As you proceed through the checkout procedure, make sure that you tick the box at the bottom of the "step 1" page if you wish to enter an alternative delivery address for your order.
Can I set up a credit account for my school?
Yes, please read our Schools Information Pages for further information.
How can I subscribe to / unsubscribe from your newsletter?
Customers wishing to subscribe to our newsletter should use the sign-up box located in the right column of the home page .
If you wish to unsubscribe from our newsletter, please follow the link at the bottom of the newsletter that you have received.
